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Others' Buying Experiences: Story #1.

[ Story #1 | Story #2 ]

Other people have sent me their buying experiences. This is the story of a man who wishes to remain anonymous, so I'll call him "Mr. M." He bought a U101 from Japan Rush. He's given me permission to post his story on-line. The words are entirely his:

Day 1 - Order placed by phone, credit card charged immediately, representative said it will likely arrive at Japan Rush from Japan "tomorrow."

Day 9 - Reply to an order status email inquiry: "There was a small delay and it will likely arrive tomorrow and will be sent out to you immediately."

Day 16 - Order status inquiry email ignored.

Day 17 - Told by phone that my PCG-U101 will be in the next batch of machines received, most likely arriving at Japan Rush in one week.

Day 24 - Order status inquiry email ignored.

Day 25 - Told by representative that they have my PCG-U101 and it would be configured and sent out soon.

Day 30 - Order status inquiry email ignored.

Day 32 - Told by phone that there had been delays but that I would receive an email "within a few hours" with a tracking number for the shipment; no email was received.

Day 35 - Received a call that they had "just received my laptop from Japan" and that it would be shipping; a tracking number was received via email shortly thereafter.

Day 37 - Laptop received - seems fine; all documentation is in Japanese only.

Well, he got it; congradulations, Mr. M!

As a side comment, the documentation for the U101 is all in Japanese, since nobody has translated any of it. There are rumors floating around of English manuals, but they may be a hoax; there's certainly no solid evidence that I've seen. For now, you have to just muddle through with the Japanese as best you can.